Exploring the influence of instant messaging and video conferencing on the quality of project communication

Taryn Bond-Barnard, Lizelle Fletcher & Herman Steyn

Growth in computer-mediated communication (CMC) technologies such as instant messaging (IM) and video conferencing (VC) has led to a need to explore the utilisation and influence of these tools on the quality of project communication, which must still be established. This article reports the results of a survey conducted among 210 project practitioners using CMC in various industries to determine how, why and what each medium is used for, and how these media influence factors that promote quality communication. Some results showed that the use of both instant messaging and video conferencing in projects is moderate and both improve the quality of communication in virtual teams, however in different ways.

Keywords: Project communication, computer-mediated communication, instant messaging, video conferencing, virtual teams

Acta Structilia 2016: 23(1)

Accreditation

Delegates who successfully complete the PPM and comply with the related assessment criteria are awarded by the University of Pretoria (at a certificate ceremony) certificates of successful completion. In addition to the certificate, the PPM is recognized by the following:

  • PMI (Project Management Institute) – USA
  • ECSA (Engineering Council of SA)
  • SACPCMP (South African Council for the Project and Construction. Management Professions)
  • PMSA (Project Management South Africa)

More...

Contact Information

Immaculate Ramokgadi Immaculate Ramokgadi 012 4342623 Mobile: 082 5623227 This email address is being protected from spambots. You need JavaScript enabled to view it.
Bontle More Bontle More 012 4342556 Mobile: 083 3024261 This email address is being protected from spambots. You need JavaScript enabled to view it.
Amanda Mostert Amanda Mostert 012 4342608 This email address is being protected from spambots. You need JavaScript enabled to view it.
Professor Herman Steyn Professor Herman Steyn This email address is being protected from spambots. You need JavaScript enabled to view it.