Mon - Fri 08h00 - 16h30    

Exploring The Influence Of Instant Messaging And Video Conferencing On The Quality Of Project Communication

Taryn Bond-Barnard, Lizelle Fletcher & Herman Steyn

Growth in computer-mediated communication (CMC) technologies such as instant messaging (IM) and video conferencing (VC) has led to a need to explore the utilisation and influence of these tools on the quality of project communication, which must still be established. This article reports the results of a survey conducted among 210 project practitioners using CMC in various industries to determine how, why and what each medium is used for, and how these media influence factors that promote quality communication. Some results showed that the use of both instant messaging and video conferencing in projects is moderate and both improve the quality of communication in virtual teams, however in different ways.

Keywords: Project communication, computer-mediated communication, instant messaging, video conferencing, virtual teams

Acta Structilia 2016: 23(1)

Slide 1
Quick Links

The PPM is recognized by the following:

  1. PMI (Project Management Institute) – USA and Globally
  2. ECSA (Engineering Council of SA)
  3. SACPCMP (South African Council for the Project and Construction Management Professions)
  4. SACNASP (South African Council for Natural Scientific Professionals)
  5. PMSA (Project Management South Africa)

On successful completion of the PPM, suitable candidates may be eligible to apply for the professional designation of Project Manager (PM) conferred by Project Management South Africa (PMSA). PMSA is the SAQA recognized professional body representing the interests of project managers across sectors.

Contact Information

Simbulele Mtshotane

Course Coordinator

All Administrative Matters
+27 (0)12 434 2603
Mobile: +27 (0)73 760 7402
Send an email

Mpolokeng Rammutloa

Programme Manager

Prof Herman Steyn

Course Leader

All Academic Matters
Send an email

Copyright © 2024 University of Pretoria. All Rights Reserved.

Cookie policy

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Cookie Policy